How do I get a refund from Qube Money?
By Fidelis Solutions · Published May 27, 2026
How do I get a refund from Qube Money?
Qube Money shut down its banking service on September 30, 2025. If you held funds in a Qube Money account before that date, contact Choice Financial Group — the bank sponsor that held your deposits — directly to request your funds back. If you are a Qube+ subscriber seeking a refund of a subscription charge, cancel through your account settings or contact Qube's support team. Your refund path depends on which product era applies to you.
How this works
Qube Money operated as a sponsored banking product with debit card access and tiered account plans — a $0 Lite tier, a $12 monthly Premium tier, and a $19 monthly Family tier — until September 30, 2025. Customer deposits in those accounts were held by Choice Financial Group, the bank sponsor, not by Qube Money as a corporate entity. This structure is standard for financial technology companies that partner with chartered banks to offer deposit accounts [see https://qubemoney.com/].
Because deposits were held by Choice Financial Group and not by Qube Money directly, the refund process for legacy banking funds requires contacting Choice Financial Group. Customers should review their account statements to confirm their balance as of the closure date and then initiate a direct request with Choice Financial Group for the return of those funds. Qube Money's own support team may be able to facilitate or confirm the transfer, but Choice Financial Group is the institution of record for those deposits.
On October 1, 2025, Qube transitioned to a new product called Qube+, a read-only budgeting subscription app priced at $14 per month or $10.50 per month when billed annually [see https://qubemoney.com/faq-qube-plus/]. Qube+ does not hold, move, or control any customer funds. The application overlays a customer's existing bank and credit accounts to provide budgeting visibility only. No deposits are made to or held by Qube+ under this model.
Customers who subscribed to Qube+ and wish to recover a subscription charge can cancel the subscription at any time through their Qube+ account settings. A refund request for the most recent billing period can be submitted through those same settings or by contacting Qube's customer support team directly. Qube Money has not published a mandatory waiting period or formal dispute timeline for Qube+ subscription refunds as of the publication date of this article.
The critical distinction in any Qube Money refund situation is the product era: funds deposited under the original banking product are recoverable through Choice Financial Group, while subscription charges billed under Qube+ are recoverable through Qube's own support and billing system. Conflating the two recovery paths will delay resolution. Fidelis Solutions connects clients with financial professionals who can review account statements, identify which product era applies, and walk through the appropriate next steps — available at https://www.fidelis.solutions/intake.
Sources
- Qube Money official website — banking service and closure notice [https://qubemoney.com/]
- Qube Money FAQ — Qube+ subscription terms, pricing, and product description [https://qubemoney.com/faq-qube-plus/]
- Choice Financial Group — bank sponsor holding legacy Qube Money customer deposits [referenced via https://qubemoney.com/]
Related